TD Canada Trust Ranks 1st for Customer Satisfaction
TD Canada Trust has done it again! For the 7th year in a row, TD Canada Trust has been awarded the top ranking in customer satisfaction among the Big Five banks by J.D. Power and Associates 2012 Canadian Retail Banking Customer Satisfaction Study!
TD Canada Trust ranked the highest in overall customer satisfaction among the Big Five ranking the highest in all 7 categories, with a score of 769. which includes:
- Account activities
- Account information
- Product Offerings
- Financial advisor
- Problem resolution
Ultimately, there was an overall decline in customer satisfaction within the Big Five, primarily due to a decline in fee satisfaction.