Abstract: Parks Victoria consists of a multitude of members that have a wide variety of expertise in different aspects of parks management, but due to the diversity of skills, and the geographical distribution of the organization, there is no easy way of finding out what information each person possesses. This project will develop a prototype social media resource (referred to as Knowledge Trails) that will support the development of this distributed expertise to form a community of practice. The key problem that shall be explored in this honours project revolves around how a social media platform can be used to nurture such a community of practice.
This honours project was developed as a way to demonstrate how communication, sharing, and collaboration can occur within the organization with the help of social media. By developing a social media site to facilitate this communication, and the sharing and collaboration of knowledge, we can observe how people (that do not necessarily know each other) interact, search and obtain information from one another.
Author: Stephanie Liew
Supervisor: Dr. Adrian Miles